Refund Policy

3. Cancellation and Refund Policy

Customer may cancel an order at any time prior to the start of production and receive a full refund of any deposit paid. Once production has commenced, orders may not be cancelled without charge. If Customer elects to cancel an order after production has begun, Snorkel will issue a refund of amounts paid, less a cancellation fee equal to five percent (5%) of the total order value, to account for administrative costs, materials, and production allocation. Any refunds, will be processed within thirty (30) days following confirmation of cancellation.

10. Returns and Product-Specific Money-Back Guarantees

Snorkel offers a sixty (60)-day money-back guarantee from the date of delivery for complete hot tubs, cedar barrels, and complete heating systems. Snorkel offers a thirty (30)-day money-back guarantee from the date of delivery for parts, accessories, maintenance supplies, and all other products not listed in the preceding sentence. To qualify for a refund, Customer must return the product, including all components and materials originally provided, in substantially the same condition as delivered. Customer is solely responsible for all costs associated with return shipping, handling, and insurance. Upon receipt and inspection of the returned product, Snorkel will issue a refund of the purchase price paid, less any applicable costs for damage, missing components, or excessive wear beyond normal handling.

Products returned after the applicable thirty (30)-day or sixty (60)-day money-back guarantee period are subject to a restocking fee equal to twenty-five percent (25%) of the purchase price. All return-condition requirements and the Customer’s responsibility for return shipping, handling, and insurance continue to apply.

This guarantee does not apply to damage resulting from improper installation, misuse, modification, or failure to follow instructions. Snorkel reserves the right to deny or reduce refunds if the product is not returned in acceptable condition.